Returns
Shipping damage: in the unlikely event that your order is damaged in transit, we will replace damaged goods at our cost. Please notify us within 10 business days from date of purchase and please provide us with snap photos of the damaged box and goods so we can pass that on to our shipper.

Dragonfly Dreaming Organics makes every reasonable attempt to fully describe our products, but we are aware that purchasing such (scent / feel) products over the internet can be challenging. We suggest that if you have any hesitancy about a scent or if you are particularly sensitive, you contact us directly so we can personally offer advice and suggestions. Given the nature of our products, we can only return certain items which are clearly unopened and unused (such as soap); several types of goods cannot be returned, including face creams, lotions, lip balms and salves, opened essential oils and gift cards. If you feel you would like to return an item, please contact us as quickly as possible, as if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange in any case.

To be eligible for an approved return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (not necessary in the case of a purchase through our web site).

Shipping damage: in the unlikely event that your order is damaged in transit, we will replace damaged goods at our cost. Please notify us within 10 business days from date of purchase and please provide us with snap photos of the damaged box and goods so we can pass that on to our shipper.


Please contact us directly to discuss any issues you may have regarding this policy, at Dragonfly@dragonflydreaming.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Dragonfly@dragonflydreaming.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at Dragonfly@dragonflydreaming.com and send your item to: PO Box 226, 3616 Garland Avenue Cobble Hill CA V0R 1L0.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, and you find it unsuitable to your needs, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
To return your product, you should mail your product to: PO Box 226, 3616 Garland Avenue Cobble Hill CA V0R 1L0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Transit time will depend on where you live.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.